The role of the Eastern Caribbean Telecommunications Authority (ECTEL) and by extension the National Telecommunications Regulatory Commissions (NTRCs) dictates that consumers of electronic communications services in Member States are supported and empowered in the best way possible. To this end, ECTEL and the NTRCs have embarked on a path to ensure that consumers know and understand their rights and responsibilities in their engagements with the providers of electronic communications services.
The survey is soliciting feedback about the experiences of consumers of electronic communications in ECTEL Member States. The feedback will provide the framework for the development of the education and awareness programme.
Consumers have become a major focus for ECTEL and the NTRCs in view of the current electronic communications environment. This is demonstrated in the provisions for the protection of consumers in the proposed new Electronic Communications (EC) Bill, the new proposed Mobile. Electronic (Roaming Services) Bill and new proposed regulations on consumer protection.